"HUMAN RESOURCES IS OUR MOST VALUABLE ASSET"​

Customer Service Manager

Customer services
Fulltime
1-3 years
Ha Noi
Salary is negotiable
2022-12-31

1. Job description

  • Planning and implementing customer-care plans, from the customer signing of the Deposit Agreement until the handover to the building operation management unit.
  • Classifying and managing customer information and transactions.
  • Analyzing and Building – Managing customer-care programs for each project.
  • Managing, training & assigning tasks to employees in customer care department.
  • Receiving and participating in handling customer complaints. Follow up customer’s debts on time – Building processes for customer service – Coordinate with departments to make sale and purchase agreement and guide customers to sign; Deposit procedures; Sale and purchase agreement; transfer; inherit; blockage; recover public debts; handling over properties..

2. Job Qualifcation

  • 03 years in the field related to Customer Service, having held a similar position.
  • 02 years of experience in the field of Real Estate business.
  • Bachelor’s degree in marketing, business administration, foreign relations… or related majors.
  • Proficiency in English.
  • Understanding the legal system of construction, land, real estate business and other related laws.
  • Experience in customer service.

3. Benefit

  • 13th month bonus (1 month of food received).
  • KPI bonus (from 1 to 1.5 months of food received).
  • Bonus business performance, quarterly bonus.
  • Buy a House at a super attractive price applied to employees.
  • To participate in social insurance and other benefits in accordance with the provisions of the Labor Law.
  • Enjoy 12 days of leave/year.
  • Bonus on holidays and New Year (1/1, 30/4 – 1/5, 1/6, 2/9).
  • Regime for parents, wife (husband) and children.
  • Working in a professional, young and dynamic environment.

4. contact

Administration and Human Resources Department – VIREX (Alphanam Group).
Address: 33 Ba Trieu, Hoan Kiem, Hanoi
Phone number: 089 808 22 66 – email: hcns@virex.vn

Contact

For any questions, please contact us via email: tuyendung@virex.vn Hotline: 0898 08 2266

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Virex Joint Stock Company

33A Ba Trieu, Hang Bai Ward, Hoan Kiem District, Hanoi City.
Tel: 0898 08 2266 – Email: info@virex.vn

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